Real estate agents that truly care about their clients and put their needs first typically achieve a higher quality customer service.
It is important to understand the value of top-notch customer service when you’re a real estate agent hoping to convert initial leads into treasured clients.
Communication Comes First
Expert and high-quality customer service fails fast with poor communication. How you choose to communicate with clients easily makes or breaks their house hunting experience. Aim for well-crafted and detailed emails, and communicate with clients through their preferred method (phone call, text, email, etc.)
In today’s fast-paced world, keeping up with clients is especially crucial. People expect answers almost instantaneously and rely on their real estate agents for accurate, thorough answers often within minutes of asking. Polite, professional, personal, and patient responses to inquiries equal satisfied, lifelong clients.
Build Strong Relationships
Skilled communication leads to strong and lasting relationships between agents and clients. Perfect your first and last interactions with your clients to make an impactful first impression and a memorable last meeting. Work to remember personal details about each client and understand their past and hopes for their future home.
Stay empathetic to your clients by stepping in their shoes before delivering any type news. Show you appreciate your client’s business with a handwritten thank-you note or small gift like a potted plant. Let your clients know you care by staying up to date on information and going the extra mile whenever possible.
Show You’re the Expert
Clients rely on real estate agents to expertly lead them through the house searching process and trust the agents have their best interests in mind. Understand what your clients want and disseminate their unexpressed needs to stay one step ahead. Anticipate the questions they may ask and remember what they may forget to ask and share this information readily. Keep on your toes and work to unearth information from your clients to better serve them.
In addition, be the expert of your location and collect knowledge of the hot spots in town, the local school district, the nearest shops, and more.
Find great customer service with Big Sky Brokers, experts in Helena and surrounding areas of Montana, and don’t forget, experience matters.